Terms of Service

These Terms govern your use of Eastern Doctor, operated by 冰宙科技（洛阳）有限公司. By submitting an inquiry, you agree to use the website and app only for lawful medical travel consultation and coordination purposes.

Scope of Service

We provide information organization, consultation intake, medical record checklist support, expert or hospital matching coordination, interpreter or travel support coordination and related international patient concierge services.

No Medical Provider Relationship

We are not a hospital, clinic, emergency service or medical insurer. Use of this website or app does not create a doctor-patient relationship with us. Diagnosis, treatment decisions and prescriptions must be provided by licensed medical professionals.

Service Availability

Hospital acceptance, doctor availability, appointment timing, travel requirements, payment requirements and treatment options may change. We do not guarantee that any specific hospital, doctor, appointment, treatment or outcome will be available.

Fees and Refunds

Any paid service, quote, refund rule, cancellation rule, translation scope, appointment scope, travel support scope or follow-up responsibility must be confirmed in a separate written service agreement before payment.

User Responsibilities

You are responsible for providing accurate information, confirming medical record authenticity, obtaining necessary consent from the patient, following travel and visa rules, and seeking urgent local medical care when needed.

Contact

Service contact: WhatsApp +85252642367.

This draft should be reviewed by counsel before launch and adapted to your final pricing, refund, payment and service agreement workflow.